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よくあるご質問

Faq

よくあるご質問 FAQよくあるご質問 FAQ
よくあるご質問 FAQ

Answers to frequently asked questions are shown below.
If the question you wish to ask is not shown, please use the email form to inquire.

Contact us

About Accomodation

  • Q

    What time is check in and check out?

    A

    Check in is 3:00pm, and check out is 11:00am.

  • Q

    Are there guest rooms with a bath?

    A

    Yes, there are.
    There is 1 guest room with an open-air bath and footbath, 3 guest rooms with an open-air bath, and 3 guest rooms with indoor baths that have a scenic view.

  • Q

    Can we use the internet?

    A

    Yes, all guest rooms are equipped with free Wi-Fi.

  • Q

    Do the toilets in the guest rooms have Washlets (heated seat, bidet, dryer)?

    A

    All toilets in the guest rooms are equipped with Washlets.

  • Q

    Is there a guest room for smokers?

    A

    All the guest rooms are non-smoking.
    For smokers, we are sorry for the inconvenience and appreciate your understanding.
    *There is a smoking area provided near the cable car station.

  • Q

    Can we stay with our pets?

    A

    We do not accept pets.

About services

  • Q

    Is there a shuttle bus service?

    A

    We offer a shuttle bus service between the hotel and JR Oboke station once per day. Please check the time and reserve the shuttle bus at least one day before your arrival by email (info@iyaonsen.co.jp).

    Please check here for details.
  • Q

    Is there parking space available?

    A

    There is free parking for up to 37 cars.

  • Q

    Is there an elevator?

    A

    Due to the structure of the building, there are no elevators. Each floor can be accessed by stairs only.
    We do our best to assign rooms that can be accessed with as few stairs as possible to guests who have difficulty using stairs. Please feel free to consult us.

  • Q

    Is it a natural hot spring?

    A

    Yes. Iyaonsen is a natural free-flowing hot spring, which is quite rare in Shikoku. There are two large open-air baths, one for women and one for men, as well as a private open-air bath that can be rented.

  • Q

    Can we just take a bath and not stay for the night?

    A

    Yes, you may. Bath hours are 7:30 am ~ 5:00pm.
    Please note, however, that as guests must take the cable car to the open-air baths, the cut-off time for the reception desk is 4:00pm

    Please check here for details.
  • Q

    Can any of the open-air baths be rented?

    A

    Yes. Yamagiri no Yu can be rented for private use by both overnight guests and day visitors.

    Check here for more details.

About Meals

Q

Where do we have dinner and breakfast if we stay?

A

Dinner is served either at Café Dining Hana or Iya Fellows. Breakfast is served at Café Dining Hana.

Q

Can we have our meals served in our room?

A

We do not offer meals in the guest rooms. Please use the hotel's restaurant and dining hall.

Accommodation Fee

  • Q

    How much does it cost to stay for the night?

    A

    The accommodation fee varies according to the season. Please, check the accommodation plans on our website.

  • Q

    Cancellation Fee

    A

    Cancellation fees are as shown below:
    7 days prior to date of stay: 10% 5 days prior: 30% 1 day prior: 50% On the day: 100% No show: 100% if there is no advance notice.
    * The cancellation fee ratio will vary depending on the number of guests, the number of rooms, and the accommodation plan.

    For more information, please contact us.
  • Q

    Are credit cards acceptable?

    A

    Yes. We accept the following credit cards.
    VISA / JCB / American Express / UC / DC / MasterCard / Discover / Rakuten Card / ANA / JAL / China UnionPay

  • Q

    Can we use QR code payment?

    A

    Yes, we accept Paypay and aupay.